If you encounter problems, think of consulting the FAQS
Caution! The login of connection (of type XX123-EUROPE) does not make it possible to be connected on an account of safeguard.
To obtain an account of safeguard, you must order it by connecting you on manager.
Either you didn't order yet of account, or the password of your account was not configured.
In all the cases, you must connect yourselves to the manager in order to order an account, and to configure this last (Backup section/Your accounts/Password).
There is a free software, which deals with the ftp and the SFTP, for MAC OS X 10.3.9 (and superior).
This soft is Cyberduck.
All assistance necessary being on site of CyberDuck, no information is available on this FAQ.
If your software turns over you errors, either your quota is full, or your account is expired.
To know the state of your account, you must connect yourselves to the manager, except if you use Cisneo-Backup because all this informations are present within the framework top.
